{"id":54007,"date":"2023-07-04T22:52:49","date_gmt":"2023-07-04T22:52:49","guid":{"rendered":"https:\/\/afanoc.org\/queixes-i-reclamacions\/"},"modified":"2023-07-04T22:57:43","modified_gmt":"2023-07-04T22:57:43","slug":"quejas-y-reclamaciones","status":"publish","type":"page","link":"https:\/\/afanoc.org\/es\/quejas-y-reclamaciones\/","title":{"rendered":"Quejas y reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"54007\" class=\"elementor elementor-54007 elementor-53999\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-14d1ee7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14d1ee7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dd21849\" data-id=\"dd21849\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-394278e elementor-widget elementor-widget-heading\" data-id=\"394278e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Queixes i Reclamacions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a185f2b elementor-widget elementor-widget-text-editor\" data-id=\"a185f2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ASSOCIACI\u00d3 DE FAMILIARS I AMICS DE NENS ONCOL\u00d2GICS DE CATALUNYA -AFANOC<\/p>\n<p>C\/ HIP\u00c0TIA D\u2019ALEXANDRIA, 5-7<\/p>\n<p>08035 &#8211; BARCELONA<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1701ad elementor-widget elementor-widget-shortcode\" data-id=\"b1701ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-53984 forminator-design--default  \" data-forminator-render=\"0\" data-form=\"forminator-module-53984\" data-uid=\"69e098a3878fe\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-53984\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-53984 forminator-design--default  \"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"53984\"\n\t\t\t\t\n\t\t\t\tdata-design=\"default\"\n\t\t\t\tdata-color-option=\"default\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tdata-grid=\"open\"\n\t\t\t\tenctype=\"multipart\/form-data\"\n\t\t\t\t\n\t\t\t\tstyle=\"display: none;\"\n\t\t\t\t\n\t\t\t\tdata-uid=\"69e098a3878fe\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"date-1\" class=\"forminator-field-date forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-date-1-picker_69e098a3878fe\" id=\"forminator-field-date-1-picker_69e098a3878fe-label\" class=\"forminator-label\">Fecha <span class=\"forminator-required\">*<\/span><\/label><input autocomplete=\"off\" type=\"text\" size=\"1\" name=\"date-1\" value=\"16\/04\/2026\" placeholder=\"\" id=\"forminator-field-date-1-picker_69e098a3878fe\" class=\"forminator-input forminator-datepicker\" data-required=\"1\" data-format=\"dd\/mm\/yy\" data-restrict-type=\"\" data-restrict=\"\" data-start-year=\"2020\" data-end-year=\"2023\" data-past-dates=\"enable\" data-start-of-week=\"1\" data-start-date=\"01\/01\/2020\" data-end-date=\"12\/31\/2023\" data-start-field=\"\" data-end-field=\"\" data-start-offset=\"\" data-end-offset=\"\" data-disable-date=\"\" data-disable-range=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"section-1\" class=\"forminator-field-section forminator-col forminator-col-12 \"><div class=\"forminator-field\"><h2 class=\"forminator-title\">Datos del usuario\/cliente<\/h2><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_69e098a3878fe\" id=\"forminator-field-name-1_69e098a3878fe-label\" class=\"forminator-label\">Nombre <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1\" value=\"\" placeholder=\"\" id=\"forminator-field-name-1_69e098a3878fe\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-2\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-2_69e098a3878fe\" id=\"forminator-field-textarea-2_69e098a3878fe-label\" class=\"forminator-label\">Direcci\u00f3n <span class=\"forminator-required\">*<\/span><\/label><textarea name=\"textarea-2\" placeholder=\"Calle, Ciudad Provincia, C\u00f3digo Postal\" id=\"forminator-field-textarea-2_69e098a3878fe\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:100px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_69e098a3878fe\" id=\"forminator-field-text-1_69e098a3878fe-label\" class=\"forminator-label\">DNI <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"\" id=\"forminator-field-text-1_69e098a3878fe\" class=\"forminator-input forminator-name--field\" data-required=\"1\" maxlength=\"9\" \/><span id=\"forminator-field-text-1_69e098a3878fe-description\" class=\"forminator-description\"><span data-limit=\"9\" data-type=\"characters\">0 \/ 9<\/span><\/span><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_69e098a3878fe\" id=\"forminator-field-phone-1_69e098a3878fe-label\" class=\"forminator-label\">Tel\u00e9fono <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"E.g. +1 300 400 5000\" id=\"forminator-field-phone-1_69e098a3878fe\" class=\"forminator-input forminator-field--phone\" data-required=\"1\" aria-required=\"true\" autocomplete=\"off\" \/><\/div><\/div><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_69e098a3878fe\" id=\"forminator-field-email-1_69e098a3878fe-label\" class=\"forminator-label\">E-mail <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"E.g. john@doe.com\" id=\"forminator-field-email-1_69e098a3878fe\" class=\"forminator-input forminator-email--field\" data-required=\"1\" aria-required=\"true\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"html-1\" class=\"forminator-field-html forminator-col forminator-col-12 \"><div class=\"forminator-field forminator-merge-tags\" data-field=\"html-1\"><p>Por medio del presente, pongo en su conocimiento la siguiente reclamaci\u00f3n referente a la compra de bienes o productos<\/p><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><textarea name=\"textarea-1\" placeholder=\"\" id=\"forminator-field-textarea-1_69e098a3878fe\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:100px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-2\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-2_69e098a3878fe\" id=\"forminator-field-text-2_69e098a3878fe-label\" class=\"forminator-label\">N\u00ba Pedido <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-2\" value=\"\" placeholder=\"E.g. text placeholder\" id=\"forminator-field-text-2_69e098a3878fe\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"date-2\" class=\"forminator-field-date forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-date-2-picker_69e098a3878fe\" id=\"forminator-field-date-2-picker_69e098a3878fe-label\" class=\"forminator-label\">Fecha de recepci\u00f3n del pedido <span class=\"forminator-required\">*<\/span><\/label><input autocomplete=\"off\" type=\"text\" size=\"1\" name=\"date-2\" value=\"\" placeholder=\"dd\/mm\/aaaa\" id=\"forminator-field-date-2-picker_69e098a3878fe\" class=\"forminator-input forminator-datepicker\" data-required=\"1\" data-format=\"dd\/mm\/yy\" data-restrict-type=\"\" data-restrict=\"\" data-start-year=\"1926\" data-end-year=\"2126\" data-past-dates=\"enable\" data-start-of-week=\"1\" data-start-date=\"\" data-end-date=\"\" data-start-field=\"\" data-end-field=\"\" data-start-offset=\"\" data-end-offset=\"\" data-disable-date=\"\" data-disable-range=\"\" \/><\/div><\/div><div id=\"text-3\" class=\"forminator-field-text forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-3_69e098a3878fe\" id=\"forminator-field-text-3_69e098a3878fe-label\" class=\"forminator-label\">E-mail <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-3\" value=\"\" placeholder=\"E.g. john@doe.com\" id=\"forminator-field-text-3_69e098a3878fe\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-3\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-3_69e098a3878fe\" id=\"forminator-field-textarea-3_69e098a3878fe-label\" class=\"forminator-label\">Direcci\u00f3n de recogida<\/label><textarea name=\"textarea-3\" placeholder=\"Calle, Ciudad Provincia, C\u00f3digo Postal\" id=\"forminator-field-textarea-3_69e098a3878fe\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" aria-describedby=\"forminator-field-textarea-3_69e098a3878fe-description\" ><\/textarea><span id=\"forminator-field-textarea-3_69e098a3878fe-description\" class=\"forminator-description\">s\u00f3lo si es diferente de los datos de usuario\/cliente<\/span><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"upload-1\" class=\"forminator-field-upload forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-upload-1_69e098a3878fe\" id=\"forminator-field-upload-1_69e098a3878fe-label\" class=\"forminator-label\">Adjuntar c\u00f3pia de la informaci\u00f3n relevante<\/label><div class=\"forminator-multi-upload \" data-element=\"upload-1_69e098a3878fe\"><input type=\"file\" name=\"upload-1[]\" id=\"forminator-field-upload-1_69e098a3878fe\" class=\"forminator-input-file forminator-field-upload-1_69e098a3878fe-53984\" multiple=\"multiple\" data-method=\"ajax\" accept=\".webp,.svgz,.jpg,.jpeg,.jpe,.png,.pdf\" data-limit=\"5\" data-limit-message=\"Puedes subir un m\u00e1ximo de 5 archivos.\" data-size=\"2000000\" data-size-message=\"El tama\u00f1o m\u00e1ximo de archivo permitido es 2 MB. \" data-filetype=\"webp|svgz|jpg|jpeg|jpe|png|pdf\" data-filetype-message=\"la extensi\u00f3n del archivo no est\u00e1 permitida.\"><div class=\"forminator-multi-upload-message\" aria-hidden=\"true\"><span class=\"forminator-icon-upload\" aria-hidden=\"true\"><\/span><p>Arrastrar y soltar (o) <a class=\"forminator-upload-file--forminator-field-upload-1_69e098a3878fe\" href=\"#\" onclick=\"return false;\">cambiar archivos<\/a><\/p><\/div><\/div><ul class=\"forminator-uploaded-files upload-container-upload-1_69e098a3878fe\"><\/ul><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"checkbox-1\" class=\"forminator-field-checkbox forminator-col forminator-col-12 \"><div role=\"group\" class=\"forminator-field required\" aria-labelledby=\"forminator-checkbox-group-forminator-field-checkbox-1-69e098a3878fe-label\"><label id=\"forminator-field-checkbox-1-1-69e098a3878fe-label\" for=\"forminator-field-checkbox-1-1-69e098a3878fe\" class=\"forminator-checkbox\" title=\"He leido y acepto la cl\u00e1usula de &lt;a href=&quot;\/es\/clausula-de-informacion-sobre-proteccion-de-datos-quejas&quot; target=&quot;_blank&quot;&gt;Informaci\u00f3n sobre Protecci\u00f3n de Datos&lt;\/a&gt;\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"He-llegit-i-accepto-la-Cl\u00e0usula-de-proteccion-de-datos\" id=\"forminator-field-checkbox-1-1-69e098a3878fe\" aria-labelledby=\"forminator-field-checkbox-1-1-69e098a3878fe-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">He leido y acepto la cl\u00e1usula de <a href=\"\/es\/clausula-de-informacion-sobre-proteccion-de-datos-quejas\" target=\"_blank\">Informaci\u00f3n sobre Protecci\u00f3n de Datos<\/a><\/span><\/label><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Enviar<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"c33747ca10\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/es\/wp-json\/wp\/v2\/pages\/54007\" \/><input type=\"hidden\" name=\"form_id\" value=\"53984\"><input type=\"hidden\" name=\"page_id\" value=\"54007\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/afanoc.org\/es\/quejas-y-reclamaciones\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"forminator-multifile-hidden\" class=\"forminator-multifile-hidden\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><\/form><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Queixes i Reclamacions ASSOCIACI\u00d3 DE FAMILIARS I AMICS DE NENS ONCOL\u00d2GICS DE CATALUNYA -AFANOC C\/ HIP\u00c0TIA D\u2019ALEXANDRIA, 5-7 08035 &#8211; BARCELONA<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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